Becker’s Hospital Review: AdventHealth significantly reduces nursing turnover by implementing Banyan’s virtual nursing service


AdventHealth, an Altamonte Springs, Florida-based health system has 39,000 team members in Central Florida. It began piloting Banyan’s virtual nursing program in April at its Fish Memorial hospital in Orange City, in addition to inpatient units at its hospitals in Daytona Beach, DeLand, Ocala and, most recently, Orlando. 

Five months into the virtual nursing pilot at AdventHealth Fish Memorial, RN turnover has dropped to 15.8%; it was 46% in January 2022 during the Omicron variant surge. John Lazarus, emergency department director at Fish Memorial, told Florida Trend magazine that virtual nursing is a “major reason” for the decrease.

Additional results proving reduced turnover include:

  • Deland inpatient unit: Monthly nursing turnover has declined to less than 1 percent in the units running the pilot.
  • Fish Memorial: Emergency department turnover declined from nearly 39 percent to 8.1 percent. 

“We found that our nurses were able to spend more time with their patients, No. 1. No. 2, they had more time to document the care they were providing to their patients,” said Lazarus. “The third thing we also discovered is that the patients in the virtual nursing rooms use their call lights less often.”

For more information about how Banyan improved nursing retention and patient care, you can read the full article here.